Password Recovery Console and Web Reporting Fail to Run on Windows Server 2008


Rev: 1.1
Date: 12/14/2010


When attempting to run Web Reporting or Password Recovery Console for User Manager Pro on a Windows 2008 or 2008 R2 operating system, the products will not run.


A massive security overhaul of the internal Windows security infrastructure, in particular within Internet Information Services (IIS) and Microsoft Transaction Services (MTS/COM+), changed how these items and other components interact, especially with certain types of applications.


To address the problem, create a new application pool for use by Web Reporting and/or Password Recovery Console with additional settings and assign the Web Reporting and/or Password Recovery Console applications (Virtual Directories) to the application pool.

  1. Open Internet Information Services Manager on the host web server.
  2. Expand the web server and select the Application Pools node.
  3. Right-click on the Application Pools node and select Add Application Pool.
  4. In the Add Application Pool dialog, provide a descriptive name for the application pool such as PRC-WR_AppPool. The .NET Framework version and Managed pipeline mode should be left at their default values. The option to Start application pool immediately should also be selected.

  5. Click OK to create the application pool
  6. Right-click on the new application pool and select Advanced Settings
  7. On the Advanced Settings dialog, set the Enable 32-Bit Applications option value to True.

  8. Click OK to update the application pool with the new settings.

    Web Reporting and/or Password Recovery Console must be installed prior to performing the remaining steps.
  9. Expand the default website and select either PRCWeb (Password Recovery Console) or WebReportingforUMP (Web Reporting). If both of these applications are installed, the steps will need to be repeated for each of these virtual directories.
  10. Right-click the virtual directory and select Manage Application | Advanced Settings.
  11. Set the Application Pool option value to be the application pool that was just created.

  12. Click OK to set the properties of the virtual directory.

The website(s) should now be functional from an IIS perspective.

Applies To:

Password Recovery Console 2.x
Web Reporting 2.x

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