ERPM is not Sending Email Notifications for Password Recoveries


Date: September 22, 2015
Revision: 1.1


Although a proper email address or distribution list is present in the Web Application Settings value for password recovery notifications, no email notifications are being sent.


Recent release builds of ERPM and RPM now facilitate notification to multiple email addresses requiring the addresses to be delimited utilizing a semi-colon. ERPM and RPM look for this delimiter following any number of values entered into the email dialogue box including single addresses.


Append any email address values in the Web Application Settings App Options tab with a semi-colon character.

In the Admin Console select Manage Web App | right-click the website(s) | Change web application options for selected instance | App Options tab | append all email addresses in the dialog box for “When Passwords are Recovered Send Emails to the following Email address:” with a semi-colon.

Applies To:

  • Enterprise Random Password Manager (ERPM)
  • Random Password Manager (RPM)
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    Jimmy Milla

    Also true for most fields where email address is expected. In the admin console go to Delegations | Web Application Global Delegations and examine the listed identities. In the bottom center area of the dialog is a setting to notify at the email address specified fpr password retrieval or request.

    Edited by Jimmy Milla
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